Real Living
Privacy Policy
Nina Maya Residences respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, make a booking or otherwise interact with us.
Information we collect
We may collect personal information including your name, email address, telephone number, address, booking and accommodation details, dates of stay and booking preferences, billing and transaction information, information contained in enquiries or correspondence, and any other information you choose to provide to us.
When you use our website, certain technical information may also be collected automatically, including your IP address, browser and device information, pages visited, referring website and information about how you interact with the website.
How we collect your information
We may collect personal information when you make a booking, submit an enquiry or contact form, contact us by email or telephone, make a payment, or browse and interact with our website.
Information submitted through forms or our booking system may be stored within our website database and/or sent to us by email.
How we use your information
We may use your personal information to process and manage bookings, respond to enquiries, communicate with you regarding your booking or stay, process payments and refunds, issue confirmations, invoices or receipts, provide and improve our accommodation and services, maintain and improve our website, analyse website traffic and usage, maintain website and payment security, and comply with applicable legal and regulatory obligations.
We do not sell your personal information.
Bookings
Our website uses an online booking system to manage accommodation enquiries and reservations. When you make a booking, information such as your name, contact details, booking dates, accommodation selection and other information relevant to your reservation may be collected and stored.
Payments and Stripe
Online payments may be processed securely by Stripe. Stripe may collect information required to process and authenticate a transaction, including payment information, contact and billing details, transaction information and certain device or technical information.
Nina Maya Residences does not receive or store your complete payment card details where payment is processed directly by Stripe. Stripe handles information in accordance with its own privacy practices.
Contact forms
If you contact us through a form on our website, we may collect your name, email address, telephone number and any information included in your message. Form submissions may be stored within our website database as well as delivered to us by email.
Website analytics
We use Google Analytics to help us understand how visitors use our website and to improve its content and performance.
Google Analytics may collect information including pages visited, interactions with the website, device and browser information, approximate geographic location and how you arrived at the website.
We also use Google Search Console and PageSpeed Insights to monitor the website’s search and technical performance. Google may process information collected through these services in accordance with its own privacy practices.
Cookies
Our website may use cookies and similar technologies to support website functionality and help us understand how visitors use the website. Google Analytics may use cookies or similar technologies to measure website activity. Our booking and payment systems may also use cookies necessary for their functionality and security.
You can restrict or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Third-party service providers
We may disclose personal information to trusted service providers where reasonably necessary to operate our website and provide our services. These may include website hosting and technology providers, booking providers, payment processors including Stripe, Google and website analytics providers, professional advisers and authorities where disclosure is required by law.
Overseas processing
Some technology providers we use, including Google and Stripe, operate internationally. As a result, personal information or technical data may be processed or stored outside Australia.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Personal information may be stored electronically in our website, email systems, booking systems and the systems of our service providers.
Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business and accounting records, resolving disputes and complying with legal obligations.
Access and correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Privacy enquiries
If you have a question or concern about how Nina Maya Residences handles your personal information, please contact us using the contact details provided on this website.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations. The current version will be made available on this website.